Terms & Conditions for Private Boat Hire

Booking and Confirmation

  • Obtaining an offer or booking a private boat tour can be done by filling in the contact form on our website or by sending an email to info@baadfarten.dk
  • Baadfarten does not pre-book a boat in connection with making an offer, unless the customer specifically asks for it. The timeslot will remain available to other customers and the boat may be booked by others.
  • Orders are only confirmed when the customer has confirmed by email to Baadfarten that they want to book a boat, and Baadfarten has sent an order confirmation by email with the booking number and the agreed details for the booking.
  • It is the customer’s responsibility to read the order confirmation immediately after receipt and check that the information corresponds to what was agreed upon, including prices, contact information, dates, times, and places. Any errors or misunderstandings should be reported to Baadfarten as soon as possible so that they can be corrected.
  • The order is binding for Baadfarten as soon as Baadfarten has sent an order confirmation to the customer. Baadfarten is responsible for the delivery of the services described in the order confirmation.

Payment Terms and Method of Payment

  • Credit-approved Danish business customers will receive an invoice by email after the sailing has been completed. All other business customers, private customers, associations, and foreign business customers will receive an invoice by e-mail 6-8 weeks before sailing. The deadline for timely payment is 4 weeks before sailing.
  • Baadfarten can also send invoices electronically. EAN number and CVR number must be given when ordering.
  • All payments must be made via bank transfer or electronic invoicing. It is not possible to pay boat hire in cash or by credit card.

The Customer's Conditions for Changing and Cancelling Boat Hire

  • If a customer wishes to cancel their booking, the following deadlines apply:
        • Free cancellation up to 4 weeks before departure.
        • Cancellation between 4 and 2 weeks before departure: 50% of the price is invoiced.
        • Cancellation less than 2 weeks before departure: 100% of the price is invoiced.
  • If the cancellation occurs less than 14 days before the departure time, Baadfarten is thus entitled to the full payment of the agreed price, including any catering from sub-suppliers where the cancellation deadline has passed.
  • If the customer wishes to change the time or place of the trip less than 8 days before departure, a change fee of DKK 250.00 ex. VAT will be charged (if the changes are possible).
  • If the customer wishes to change the date of a booking when there are less than 4 weeks to departure, this is considered a cancellation of the original date. The cancelled date will be invoiced according to Baadfarten’s general cancellation conditions.
  • Changes and cancellations must always be made in writing to info@baadfarten.dk and are only confirmed when Baadfarten has confirmed the change/cancellation to the customer in writing.

Baadfarten's Conditions for Changes or Cancellations

  • Baadfarten reserves the right to increase the price set in the order confirmation for already agreed services because of changes in transport costs, taxes, fees, exchange rates, or price changes with our subcontractors.
  • Baadfarten reserves the right to change or cancel agreed orders, including change of boat type, agreed departure place or departure time because of changed arrival conditions, difficult wind or weather conditions, unforeseen technical problems, closures, and the like.
  • Any change or cancellation that Baadfarten deems to be significant for the customer’s event, the customer will be informed of as quickly as possible.
  • In the event of changes that have a significant impact on the customer’s event, and which are not due to the customer’s own circumstances, the customer has the right to cancel the agreement with Baadfarten and have the full amount of the tour refunded, or participate in another tour of their choice, if Baadfarten can provide this without suffering disproportionate costs or losses.

Parties, Music, Alcohol Consumption, and Catering

  • Baadfarten’s boats are not suitable as “party boats”. Events, where the main purpose is large consumption of alcohol and/or listening to loud music on board are not permitted on board.
  • Baadfarten reserves the right to cancel a sailing prematurely or to reject guests altogether if guests are visibly intoxicated, do not follow staff instructions, or behave in a way that endangers themselves, other guests or Baadfarten staff. Any unused time or catering will not be refunded if Baadfarten has to cancel the tour early.
  • Sound boxes, DJ setups and the like are not allowed on board.
  • Smoking is not allowed on board Baadfarten’s boats – not even outdoors.
  • Customers are welcome to bring food and drinks on board. The customers are responsible for the subsequent clean-up. Cleaning must take place within the rental period specified on the order confirmation.
  • If the customer damages the boat or leaves the boat in a condition that requires extraordinary cleaning, Baadfarten will be entitled to charge a fee of min. DKK 1000.00 ex. VAT depending on the extent of the damage/cleaning.

On the Day of the Trip

  • If the customer has not cancelled the tour, or if the guests do not arrive at the departure point at the agreed departure time, Baadfarten still has the right to invoice the full price for the tour.
  • If the guests cannot find the boat, are delayed or the like, they must call the emergency on-call number provided on the order confirmation so that Baadfarten can assist. If the boat is booked by an agency or an organizer who is not present on the day, it is the responsibility of the agency/organizer to pass on the emergency number to their group. If the emergency number is not used, it is the customer’s own responsibility, and the customer will be charged full payment for the trip.
  • As a rule, Baadfarten does not pick up guests, lecturers, serving staff, or catering from other places than the agreed pick-up and drop-off point for the group itself, unless this was planned according to the route and pricing when ordering.

Errors and Deficiencies

  • If the customer discovers errors or deficiencies on the trip, the customer must notify Baadfarten’s employees on site of the deficiency as soon as possible, so that it can be remedied by Baadfarten. If the customer fails to draw attention to any errors or deficiencies on the trip itself, even if it is possible and even if the deficiency could be rectified on the day, a subsequent complaint will be rejected. Private customers are covered by the Consumer Contracts Act and must report within a “reasonable time” if errors or deficiencies occur during the trip.
  • If the customer suffers a loss because of Baadfarten not being able to fulfill the agreed terms due to defects, changes or cancellation of the tour, the customer can claim compensation for his loss in accordance with the general compensation rules of Danish law.
  • Baadfarten’s liability is in all cases limited to the direct loss documented by the customer. Consequential damages and loss of property, including operating loss, loss of time, loss of profit and similar indirect losses are not compensated.
  • Baadfarten is not responsible for losses because of delays.
  • Baadfarten is in all cases free from responsibility for losses due to deficiencies, changes or cancellations covered by force majeure, such as strikes, natural disasters, war, war-like situations, riots, civil unrest, terrorism, or similar serious disturbances of the peace, or which are due to other external circumstances which Baadfarten or anyone for whom Baadfarten is responsible could not with due diligence have foreseen, avoided, or mitigated.

Personal Information

  • In connection with the confirmation and the delivery of the services, Baadfarten processes personal data about the customer. Baadfarten is the data controller regarding such data processing, cf. the data protection regulation (GDPR) art. 4(7). The customer can read more about Baadfarten’s processing of the customer’s personal data in Baadfarten’s privacy policy: https://www.stromma.com/en-dk/copenhagen/about-us/privacy-cookies-security/

Jurisdiction and Choice of Law

  • Any dispute between Baadfarten and the customer must be settled according to Danish law.
  • Disputes between the parties, which cannot be settled amicably, must be settled by Copenhagen City Court as the proper venue in the first instance. However, Baadfarten can always choose to sue the customer at his home.

Baadfarten is operated by:

Stromma Danmark A/S
VAT No. DK26915910
Toldbodgade 39
1253 Copenhagen K

Bådleje med Baadfarten